The truth is, it's not supposed to be about me, but about you. Or at least about you and me, and how I can help you create amazing experiences for your clients or customers.
But I guess you want to know something about me, so here we go:
I studied languages all of my life and I currently speak 5., although 3 on a daily basis (English, Spanish, Italian) and 2 are left somewhere in my brain ready to be triggered (French and Portuguese).
Where do I even start from? The truth is I am a multipotentialite and I have done a lot of jobs in my career, but there has always been a common pattern: being around people and establishing great human relationships. Some of the most relevant experiences are: Guest Relations Manager in 5 * Hotels and Entrepreneur, which taught me A LOT.
I am empathetic, very flexible and always ready to listen and learn something new. I also have strong values I believe in and that lead me, but I don’t get my values blind me and I always respect other people’s values. I love to travel, to read, animals and Yoga.
Your turn! I’d love to get to know you and see how I can help you. Feel free to contact me for a 15 minutes call, or to get an answer by email, it’s up to you!
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So Who Are you, Mary?
I started my online career working as a Virtual Assistant, which gave me the amazing possibility to work remotely, conquer the freedom to manage my time and be location-independent.
As I kept learning, studying and growing both personally and professionally, I decided to devote myself mainly to consultancy and here is where all the dots connect: my extensive experience supporting clients, training and mentoring people to start their online business, combined with the experience as a Guest Relations Manager in 5* Hotels, allows me to put at your disposal the expertise you need to create your best possible customer experience.
Find out more about how I can help you!
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What can you do for me, Mary?
I can help you map out your clients' journey, detect and prevent critical areas, and design the best possible experience for your clients.
Here is how we'll do it:
We will examine all your present activities that involve clients and all the interactions, to start mapping out your customers journey
We will draw all the “touchpoints”, all the steps of your clients’ journey so that you have a blueprint for future use.
I will help you take all the necessary steps and make all the required changes on your website, in your emails, your content and anything involving your clients’ journey.
We will work 1 to 1 to better understand your clients and study the systems you should put in place to make your business more efficient and to better serve your clients.
I will give you a document with suggestions on how to create amazing experiences for your clients: personalization is the key!
Some more Clients' Love
“Mary has an extensive experience and deep knowledge of everything related to online business. She is very professional, efficient, fast and a problem-solver, she always has a proactive attitude and she suggests new ideas to boost my business, doing her best to increase my clients’ base. She conveys confidence right from the beginning and she has great interpersonal skills. I recommend her 100%.” – Mònica Fusté – Author, Speaker, Coach
“Before hiring Mary Tomasso, I felt lost in the world of Internet. Delegating to Mary is very easy: she is professional, efficient, honest, kind, trustworthy and has great interpersonal skills. Thanks to her support I could devote myself to what I really like and is profitable in my business. If you want to have a successful business, Mary Tomasso is the solution” – Maria Tolmo – Coach, Author
“Mary is an encouraging and inspiring mentor. She knows what’s best for you and always comes up with the right solutions and advice. She makes you feel like you deserve the best from your business and she is willing to share her knowledge and expertise with you so that you can reach your goals. If you want to start your own online business, Mary is definitely the mentor that you’re looking for.” – Gloria Spagnoli – Founder Speakita
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