Improving the human-computer interaction
This post should be titled “The Conversation Designer & Co.”, because we will dive into this role as well as other similar roles that create confusion, among companies and professionals. When a new profession arises, there tends to be confusion on the job description. The Conversation Designer is no exception, and one can easily observe like it might mean something …
Today there are hundreds of tools you can use to build your own chatbot. Some of them will allow you to create more structured agents that you can use both for chats and for voice. These tools are Dialogflow, IBM Watson, Rasa, Microsoft Bot Framework, to name the most renowned. Some tools are designed to create only conversational flows and …
When I try to explain what I do to people who barely use Facebook and Whatsapp, it’s rather difficult without examples. I usually try to explain it by providing examples of the value that chatbots can bring to our lives. It’s not just about Messenger Marketing and promotional messages being pushed constantly to our inbox. There are amazing chatbots out …
Have you ever wondered whether communication between humans is based on some principles? Do we just talk because we learn how to and are meant to, or do we follow – subconsciously – the same old patterns that are species-typical behavior? If we want AI to have more human conversations, we have to understand how human conversations work, and that …
Conversation design, sometimes also referred to as conversational design, is a relatively new branch of design and, right now, the most authoritative source to learn about conversation design is Google: Conversation design is a design language based on human conversation…… ……It’s a synthesis of several design disciplines, including voice user interface design, interaction design, visual design, motion design, audio design, …
You are probably wondering what is the difference between systems and processes, and why you should even bother to create systems and processes for your business. The easiest way I’ve found to understand the difference and thus being able to explain it, is to think about the human body. In our body there are 12 major organ systems, such as …
As women we tend to overthink things, we always question ourselves and self-doubt is like a second language to us. There are a lot of cultural and genetical factors involved in this unjustified low self-esteem: the last centuries have not been easy for us and somehow the patriarchal, male chauvinist society has instilled self-doubt as a plague. A pattern I’ve …
Software, tools and apps are here to make our life easier and as Steve Jobs said “There is an app for everything”. Today, this is more true than ever, since there is a solution – usually fast and efficient – to almost all of our needs. One of the most frequent questions that I get from people who are about …
In case you haven’t realized it yet, we are in the presence of a new paradigm that has radically changed the way we do business, and of course the way we live. Not too many years ago we had to look for a job, now it’s not that rare that recruiters or business owners reach out to us because we …
This is an update on an old post called “10 Jobs you can do while traveling and where to find them” These are tough times and we all are experiencing a great shift in the way we live, the way we feel and the way we think. My country, Italy, is suffering the coronavirus situation more than any other country …
